Refund & Returns
Our promise if something isn’t right.
Last updated: September 24, 2026
We want you and your dog to love every order. If something isn’t right, we’re here to help.
Damaged, defective or incorrect items
If your order arrives damaged, defective or isn’t what you ordered, email us within 14 days of delivery at paula@manaohanatreats.com with your order number and a photo. We’ll send a replacement or issue a full refund — no need to send anything back.
Returns
Because our products are food for pets, we can’t accept returns of opened products. Unopened products in their original packaging can be returned within 30 days of delivery. Please email us first so we can confirm the return; return shipping costs are the customer’s responsibility.
Refunds
Once your return is received and approved, we’ll refund your original payment method. Your bank or card issuer may take 5–10 business days to show the refund. Original shipping charges are not refunded unless the problem was our mistake.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full.
Contact us
Mana Ohana Treats · 21 Nohoana Place, Wailuku, HI 96793 · paula@manaohanatreats.com